Pooly

9. Reference

9 Troubleshooting

Fixes for common problems while using Pooly.

9.1 No sound

If you’re not hearing anything, work through these checks:

  1. Turn up your device volume and disable silent or focus modes
  2. Press Play in the footer—clips and scenes need transport running unless auto-play on clip trigger is enabled in Settings
  3. Open the Mixer and make sure the track is not muted and the fader is up
  4. Confirm the clip has content—an empty pattern or unloaded audio file stays silent
  5. On the Driver settings tab, confirm an output device is selected

9.2 Audio glitches or crackling

Crackling usually means the device is struggling to keep up:

  • Close other apps using the microphone or heavy background tasks
  • In Settings → Driver, try a larger buffer size
  • Reduce the number of active tracks and effects while testing
  • Restart Pooly after changing audio settings

9.3 Clips won’t launch

If tapping a clip does nothing:

  • Press Play first, or enable auto-play on clip trigger on the Project settings tab
  • Make sure the clip cell shows content—not an empty slot
  • Try Stop on the track from a long-press menu, then launch again
  • Launch a scene button to trigger a whole row at once as a test

9.4 Can’t open or save a project

If a project fails to load or save:

  • Check free storage on your device
  • Confirm your save location in Settings → Project is reachable (especially if you use a custom folder)
  • Restart the app and try again
  • Update Pooly if a newer version is available

9.5 Export problems

If export fails or the file sounds wrong:

  • Verify the bar range in the export dialog covers your arrangement
  • Build the song on the Arranger timeline before exporting audio—launcher-only clips may not appear in the render range you expect
  • Balance levels in the Mixer before exporting to avoid clipping
  • For WAV export, pick a valid save location when prompted

9.6 Undo went too far

Use Redo in the footer to step forward again. Pooly keeps a limited history—if you’ve made many edits since the change you want, you may need to reapply it manually. Duplicate a project from the Projects screen before risky experiments, or restore from project backups.

9.7 App crashes

If Pooly closes unexpectedly:

  • Update to the latest version
  • Note what you were doing and share steps on Discord so the team can investigate
  • Try reopening the project—Pooly saves as you work, and keep backups of your important .pool files

9.8 Still stuck?

Join the Pooly Discord and describe your issue—what device you’re on, what you tapped, and what you expected. Screenshots help.